Wednesday is Coach mode

Just when I thought I can lie low on a Wednesday, our client meetings are scheduled every Tuesday and Thursday, and it'll be my breather for the week.... whew!

12mn - aht governance meeting with process improvement program manager
1am - webex training for adversity
2am - hiring call
3am - LUNCH
4am - deviation call

O di ba? Yung totoo? Pumasok lang para kumausap sa telepono? Kulang ako ng face time with agents! Kaya ayun, nakipaglaro na lang ako ng darts sa kanila... saktong sales scheme namin for the month!

Surprisingly, I'm really enjoying my new role. I'm learning a lot and I'm learning something new every now and then. That's always good, right? Although I'm halfhearted at going back to school to finish my studies, I'm all about learning with what interests and benefits me. Like what I said to others before, if I'm not successful with my studies, I want to be successful with my career. I want something, a part of me as an individual, to be successful. So far, I'm within timelines with my career plan. *wink

So yeah, Wednesday was supposed to be the day for me to be on a coach mode but unfortunately, I was not able to do the role. My time was in demand for my new role.

All's well that ends well! If ever I get so stress with my work, I'll remember to go back to this blog post as I'm really inspired nowadays. ;)

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Swamp!

My Tuesday was like:

9pm - can't find formal outfit for work
10pm - work! Started the day w/ client escalation!
1130pm - support huddle (1hr)
130am - client touch base (1hr)
230am - time and motion study training (2hrs)
5am - LUNCH! YAY! I'M SO HUNGRY!!!

Busy Tuesday! Waaaaah. Preparations were done in between meetings especially from Support Huddle to Clients Touch base since I'm the one preparing the things to discuss covering all KPIs.

I need to get use to training sessions again to prepare me more with my new role now. There are a lot of things to learn especially around financials! I received a DMT report that talks about margin, forecast and actual budgets and all I recognized are $$$. I don't have any idea how my boss came up with those numbers! Ouch!

In fairness, I'm really learning how to read my e-mail effectively. Haha. I'm now reading all e-mails that come my way. Although there are surprises here and there - what deviation file?? - I'm glad I'm slowly learning the ins and outs in this business.

So far, I am able to manage my time without saying, "Hey! 12hrs shift?? I'm not yet done with everything! I need to extend more!" Delegate, delegate, delegate. You need to learn to trust your people. Yes, there will be misses but you're up for greater tasks now so you need to teach them how to do it and to let them make their own mistakes to learn.



Lastly, follow through is the most important thing. You can't just start without acting on it. You can't claim that you did a good job if it was only a one time thing. Consistency is the key! This morning, I learned to check my sent items to see if there's anything that I missed or that needs me to follow up on items. I cannot keep on requesting action if I can't follow through with it or close it out.

Pending item though for me? I need to learn how to do things in a timely manner. Reports may not be that important anymore if the people who are supposed to read it are out for the day already. Time-constraint reports should be on top priority. Next: more face time with agents. Floorwalk! 70%-80% of the day, we should be talking to people and not just managing adherence, e-mails and whatnot. I need to allot time to that. See? Those I learned during my TMS training session this morning. Haha. Now I want to TMS myself. Lol.

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Give you my heart

It hurts.
So much.

I woke up crying my heart out.
I had a bad dream.
The pain I felt was so real.
I can't help it.
I just can't stop crying.
The kind of crying that you're so noisy.
Whimpering.
Wanna go home.

I can't breathe.
There's something heavy in my chest.




Give me a chance.
Please.
Wait for me.
We'll make it happen.

I might die crying for the pain that I'll feel.
So please continue doing me a favor.
Live for me. Wait for me.







Lola.

posted from Bloggeroid

It gets tiring, y'know?

When you kept on saying that you're done and that you're giving up...

When you said that you changed your mind and wants to give it a chance...

When you had a bad day and you're back to giving up...

When you suddenly had hope and dream that things might get better...

It's like you're playing ping pong.
I kept on following the ball through looking at it.
Left, right, left, right.
I'm getting dizzy.
I'm having a headache.

I kept saying to make up your mind.
I suggested that you ask guidance.
I was asking for a sign.
I'm trying my best to be supportive.
But seriously?
Just tell me about it once you've act upon it.

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